For call centres

Fill the floor. Then find out which clients are actually worth it.

A queue sorted by what is going cold, a workspace built for the fortieth call of the day, commission that writes itself, and the arithmetic to price your next contract from your own costs rather than a guess.

Apply to be listed What it costs

The queue

Seven stages of the chase, each with its own list

Never called. Tried once. Tried twice. Tried three times. Last chance. Callback booked for a specific hour. Recall requested by the seller. An agent should never have to work out what to do next by reading a column of timestamps.

Ordered by what is going cold, not by order number, with the wait shown in minutes and hours rather than a date
Callbacks surface at the hour they were promised, not at the top of a list all day
Attempts remaining per order, under that seller's rules, before the agent picks up the phone
Auto-reassign when an order sits with somebody who has gone home

CCOrder queue34 openoldest first — conversion falls off a cliff after day one

Never called 12Tried once 9Tried twice 6Last chance 3Callback booked 4

Order	Customer	City	Total	Stage	Waiting
#1482	Yasmine Benali0661 22 41 08	Casablanca	349	Never called	7 min	Call
#1481	Omar Tazi0662 11 90 34	Rabat	690	No answer ×1	2 hr	Call
#1479	Salma Idrissi0663 55 12 77	Marrakech	249	Callback 18:00	5 hr	Call
#1474	Reda Alaoui0664 87 20 19	Fès	1,180	No answer ×3	2 days	Call

The workspace

Built for the fortieth call, not the first

Everything on one screen: the customer, the basket, their history, the seller's script and the standing instruction, the objections already known, and the buttons that end the call.

Dial from the screen with a stopwatch, so what goes in the log is what actually happened. Record the outcome in one click. The commission row is written in the same transaction, at the contracted rate, and the seller sees it immediately.

Walk the whole lifecycle

Running the business

The questions a manager actually asks

Most call-centre software tells you how the month went. It does not tell you which clients to keep or what to charge the next one. These screens do.

Which clients are worth having

Revenue, apportioned overhead and margin per client. Rent does not split five ways because there are five clients — it falls on whoever consumed the floor, apportioned by orders handled, and the screen says that is the basis rather than implying a precision nobody has.

What to charge the next one

Your real cost per order, from your real floor costs, marked up to a margin you choose. A centre with no history gets a blank rather than a confident number built on nothing.

What each person generated

Commission earned on each agent’s work against what they were paid for the period. Not profit — overheads are not in it — and labelled as contribution so nobody mistakes it for one.

Who is on the floor

Green, amber at fifteen minutes, red at thirty. It means the product is open and the tab is awake, which is the only thing software can honestly see — never “is working”.

Quality, scored

Call reviews, coaching notes against a specific person and a specific call, and a quality score that is separate from volume.

Agent pay, approved by you

Your people’s commission is your money at that point, so your manager approves it — not platform finance. Two separate ladders, neither able to approve the other’s.

Getting paid

A ledger you can argue from

The reason a centre will take work from a marketplace at all is that the money is not the marketplace's word against theirs. Every earning event writes one row carrying the rate that applied at that instant. A database trigger refuses any update to it — not an application check a future migration can bypass.

Nothing is ever recomputed from orders, because published prices change and recomputation silently rewrites what you were owed last quarter.

€Commission ledgerappend only

When	Order	Event	Agent	Rate applied	Amount
28 Sep 14:02	#1482	Confirmed	Imane	4.00	4.00
28 Sep 11:47	#1479	Delivered	Imane	6.50	6.50
27 Sep 17:20	#1466	Confirmed	Hind	3.50	3.50
26 Sep 09:05	#1451	Delivered	Hind	3.50	3.50

The rate on 26 September was 3.50 and the rate today is 4.00. Both rows keep what applied when they were written. A database trigger refuses any update, so a price rise cannot reprice last month.

Questions

What centres ask

How do we get clients?

You publish a profile — confirm rate, delivery rate, first-contact time, languages, hours, headcount, and what you are good at — and sellers browse it. They approach you, you negotiate a rate per outcome, and both sides approve a contract. Your numbers on that profile are computed from your actual work, not typed in by you.

How are we paid?

Per outcome, at the rate in the contract with that seller. Each earning writes one row in an append-only ledger carrying the rate that applied at that moment, so a later price change cannot reprice work you have already done. Payouts are approved by platform finance on a cycle you can see.

Can our agents see every client?

No, and that is the point. An agent is cleared for specific shops by you, and sees only those. Your supervisor can see the floor; your agents see their own queue. The rule is applied on every read rather than on the screens somebody remembered to protect.

Do we need our own dialler?

No. The workspace hands the number to whatever you already call with — a desk handset through the OS, a mobile, or a softphone. We do not pretend to be a telephony provider and do not put a fictional line duration in your call log.

What happens if we miss SLA?

A weekly check, with the thresholds published in advance. Repeated misses move you to probation — badged, still listed, still earning. Hiding a struggling centre removes the income it needs to recover, which turns a warning into a death sentence, so we do not.

Get listed in front of sellers who are looking right now.

Every centre is vetted by hand before it appears in the directory. That is slower than a button, and it is the reason sellers trust the list.

Apply to be listed Talk to us first